Communication tools are slowly becoming an integral part of
the modern workplace. Communication tool plays a significant role in making
communication effective by improving employee engagement. According to the PwC
millennials at work report', "78% of millennials said that access to the
technology they like to use makes them more effective at work.READ MORE. gravtechnologyWithout access to the right communication tools, your entire
workforce would be dabbling with long email threads and get stuck in long and
never-ending group chats that demand their attention 24/7. Numerous studies
have repeatedly proved that "productivity improves by 20-25% in
organizations with connected employees." Organizations that fail to choose
the right communication tools for their employees will face the risk of
disengagement, demotivation, high employee turnover, and poor productivity.
In the wake of the pandemic and the subsequent hybrid model
that has been widely adopted, communication tools have become the lifeline for
organizations to bring together remote and dispersed workforces regardless of
location. But for these communication tools, running the day-to-day business
operations and maintaining team morale would not be possible. While ineffective
communication can result in workplace failures, productivity can rise as much
as 25% when employees use the right online communication tools to collaborate.
Corporations are planning to increase their investment in communication and
collaboration tools, and the market is expected to register a CAGR of 18% from
2021-2026.
As the collaboration needs have tremendously grown in the
last two years, communication tools for business productivity have grown from
email-only devices to audio calling, screen sharing, file sharing, instant
private and group messaging, and social networking to create more productive
and engaged teams.
To increase productivity and profitability, companies should
identify and use the right communication tools for business productivity. In
this article, we will focus on 15 benefits that communication tools can bring
to your business.
1. Communication across departments
Communication tools for business productivity that come with
features like audio calling and instant messaging can make inter-departmental
communication seamless, fast and efficient. Since the departments within your
organization could be in different locations, there will be a natural
communication barrier. One of the best ways to boost productivity is to break
this communication barrier and improve communication between various
departments.
2. Real-time information
In this era of remote working, employees from diverse
locations must communicate and collaborate (share files, images, or data) in
real-time to resolve issues and make quick decisions. When your employees
collaborate in real-time, meetings can be scheduled quickly, and files can be easily
shared. Real-time communication enhances a company's ability to solve problems
and foster productivity. With the right communication tools in place, your
employees will be better prepared to make intelligent, informed, and timely
decisions.
3. Improve the customer experience
Using the right communication tools, you can empower your
staff to meet the needs of consumers better. This will enable your employees to
deal with customer issues much faster, which will benefit the consumer and the
company.
4. Improve external communication
When your employees use different tools for internal and
external communications, it increases the chances of miscommunication. The
communication tools for business productivity that you are using should allow
you to interact with internal and external stakeholders. Using the right tools,
you can streamline your communication with your team as well as your customers
and suppliers.
5. Increase transparency
When you use the right communication tool, transparency and
accountability will increase. Making employees accountable for what they do
will reduce mistakes and improve productivity.
6. Break the silos
Many organizations use multiple apps for their team
communications. This creates communication silos, and a significant amount of team
members' time is spent searching for information rather than doing productive
work. Given the level of data being generated daily, this is highly
inefficient. A survey points out that almost 20% of the business time – the
equivalent of one day per working week – is wasted by employees searching for
information to do their job.
A modern intelligent tool like Clariti uses the concept of
"TopicFolders" to store all the related information in one place
based on some context. This information can be easily retrieved and acted upon
when needed. With Topic Folders, organizing and finding data becomes much
easier and less complicated. By simplifying the ability to store and retrieve
any information when required, TopicFolders speed up the decision-making process
and team productivity. READ MORE. digitalfitnessworld